Safe Sender Instructions
To ensure messages from known addresses or domains do not go to your Junk Email folder, add the following domains @imi.innovamarketinsights.com and @innovami.com to your safe senders list. Here's how:
Outlook (Web Version)
- Click on the
settings icon , which is located near your profile image in the upper right corner. - A dropdown menu will appear, with the option to "
View all Outlook settings " at the very bottom. - A
popup window will display after choosing "View all Outlook settings ." SelectMail from the popup menu.Junk Mail may be accessed viaMail . - When you pick Junk Mail, you will see Safe senders and domains. Add
technical@innovami.com to the list by clicking theAdd button. - Finally, at the bottom of the popup, click
Save .
Outlook (App Version)
- When the desktop app is launched, make sure you are in the "
Home " tab found at the top left. - From the Home tab you will find the
Delete section. In the delete section you will find "Junk " - Once Junk is clicked on, a
dropdown is shown. Click on the last option "Junk E-mail Options ", then apopup will be displayed with one of the tabs labeled "Safe Senders ". - Once on Safe Senders, click on the
Add button and type our domains@imi.innovamarketinsights.com and@innovami.com , then click on "OK " then finally on "Apply ".
Gmail
- Drag and drop an email from the current tab to "
Primary " tab. - A message alert will appear with "
This conversation has been moved to primary. Do this for all future messages from technical@innovami.com? ". - Proceed by selecting "
Yes ".
Yahoo!
- When opening an email message, at the top of the email you will have a
menu bar with icons . - At the menu bar you will have a
3 dots icon next to theSpam icon. - Click the 3 dots and a small dropdown will appear. At the very bottom you will have "
Add sender to contacts ", kindly click it. - On the right-hand side a new
screen will appear to fill in details about the contact. - Fill in the
first name asInnova Market Insights , make sure the domains are@imi.innovamarketinsights.com and@innovami.com and then clickSave .
